IronMarket Group is a trading name of Lotus Financial Solutions Ltd, which is registered in the UK. This privacy notice explains how we use any personal information we collect about you.
What information do we collect about you?
We collect information about you when you engage us for any of our services, these may include personal or business financial planning/financial advice/mortgage, protection advice/investment management services/auto enrolment services. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health if this is necessary for the provision of our services.
We may also collect information when you voluntarily complete client surveys or provide feedback to us. Website analytics are collected using cookies via We also use Google Analytics to collect information regarding site usage. This data is collected via cookies, which are text files placed on your computer to collect standard internet log information and visitor behaviour information. We use the information collected to better understand and improve our user experience.
Information about connected individuals
We may need to gather personal information about your close family members and dependants in order to provide our service to you effectively. In such cases, it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us. We’ll provide a copy of this privacy notice for you to pass to the connected individual if appropriate.
Why do we need to collect and use your personal data?
Whilst it is our policy to seek consent to process your data wherever possible, this is not a legal obligation in certain circumstances. The primary legal basis for the processing of your data is for the performance of our contract with you, or as a result of other legal obligations such as regulatory compliance with the Financial Conduct Authority (FCA). The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data we’d also be unable to fulfil our legal and regulatory obligations. Where special category data * is required, we are legally obliged to obtain your explicit consent in order to collect and process this information.
* Special category' data is sensitive personal data revealing racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation and health details
How will we use the information about you?
We collect information about you in order to provide you with the services for which you engage us.
Who might we share your information with?
If you agree, we may email you about other products or services that we think may be of interest to you. We never share your information for marketing purposes with companies outside our group of companies.
In order to deliver our services to you effectively, we may send your details to third parties such as those that we engage for professional compliance, accountancy or legal services as well as product and platform providers that we use to arrange financial products for you.
Where third parties are involved in processing your data; we’ll have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions. Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures such as password protection and/or encryption of data to protect your personal data in transit.
To fulfil our obligations in respect of prevention of money-laundering and other financial crime we may send your details to third party agencies for identity verification purposes.
How long do we keep hold of your information?
During the course of our relationship with you, we’ll retain personal data which is necessary to provide services to you. We’ll take all reasonable steps to keep your personal data up to date throughout our relationship. We’re also subject to regulatory requirements to retain your data for specified minimum periods.
These are, generally:
· Five years for investment business
· Three years for mortgage business
· Indefinitely for pension transfers and opt-out business
· Three years for insurance business
These are minimum periods, during which we have a legal obligation to retain your records.
We reserve the right to retain data for longer where we believe it's in our legitimate interests to do so. In any case, we’ll not keep your personal data with the exception of pension transfer business, for longer than 5 years after our relationship with you has ended.
You have the right to request deletion of your personal data at any time. We’ll comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.
How can I access the information you hold about me?
You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information please email or write to us using the contact details noted below.
When your personal data is processed by automated means, you have the right to ask us to move your personal data to another organisation for their use.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
Automated decision making and profiling
If you use our online application portal (The IronMarket App) some personal information will be gathered through the information that you input into the system. Your data is collected in order for us to carry out the service for which you engage us. If you’re unsure about the outcome of the automated process you can contact us to discuss or to challenge the outcome.
We take measures to ensure the security of your data, with our application being encrypted and only accessed with individual secure log-in details. We don’t use any special category data (such as data about your health) in the automated process unless it’s strictly necessary to deliver our service and we have obtained your explicit consent to do so.
We regularly check our systems for accuracy and bias and feed any changes back into the design process.
We’d like to send you information about our products and services which may be of interest to you. If you’ve agreed to receive marketing information, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click on 'Set Preferences' in the footer at the bottom of this page or, alternatively, you can contact us by email or post.
What can you do if you are unhappy with how your personal data is processed?
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
Information Commissioner's Office
Wycliffe House, Water Lane
P: 0303 123 1113 (local rate)
We use Google Analytics to track non-personal visitor information regarding the use of this website and to compile statistical reports on website activity via Google Analytics.
For further information visit http://www.allaboutcookies.org/
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Our registered office and mailing address:
Lotus House, 31 Marsh Parade
The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk.